The Pointers Family

Meet the Team

Director

Mercedes Osborne

DipPFS Cert CII (MP)

I quickly found a love for the financial side of property. I have worked in mortgage advice within estate agency and more recently for a firm specialising in new build mortgages. Having experience across multiple firms has led me to start my own company- bringing all my skills, knowledge and experience to ensure the very best customer experience for my clients. I am passionate about keeping my customers happy and this is at the forefront of my business. I live just outside of Topsham, Devon with my husband and dog, Milo. In my spare time I enjoy long dog walks in the picturesque Westcountry, swimming, kayaking and cycling. As well as enjoying the fantastic restaurants and foodie culture Topsham has to offer!

Case Handler

Nichy Osborne

Cert CII (MP)

I moved into the Financial sector in 2007 as a Mortgage Adviser Specialising in Residential Mortgages, Buy to Let and Life Cover Protection. I have worked for a number of companies, including dealing with New Build Properties and Mutual Societies giving me experience in all aspects of purchasing your first home, re-mortgaging or purchasing an investment property.

I was born & bred in the South West and now live on the outskirts of Newton Abbot, I am delighted to be joining and working alongside my daughter-in-law for her company Pointers Financial as a Mortgage adviser.

My spare time is spent walking my dog Jackson along with his best friend Milo (the company mascot) spinning and swimming. I am a keen motorhome owner and spend time in our van “Gino” (Gino D’Campervan) visiting all the lovely sites and beaches of Devon & Cornwall and further afield.

Mortgage Adviser

Jim Biggins

CeMap

have over 30 years experience as an advisor in the Bristol area.

Having obtained the full Financial Planning Certificate in the mid-nineties I added CeMap in 2003 when setting up an IFA partnership and deciding to specialise in Mortgage and Protection advice. During those last 20 years, I have been delighted to help customers take that first step onto the property ladder, purchase their forever home or build their property portfolio.
I am now working for Pointers Financial in the Bristol & Somerset area.

Sport has always been my passion and in my younger days, I was proud to play for Bristol Rugby and Somerset. I was also a keen footballer and hold a FA level 2 coaching badge. I am a former Chairman of Ashton & Backwell FC overseeing the club’s rise from Somerset County to the Western League Premier Division.

These days I am a supporter of both Bristol Bears and Bristol City and when not suffering through a game at Ashton Gate Stadium you are likely to find me enjoying some Spanish sunshine with my wife of 35 years Catherine, watching my boys play football or playing with my grandchildren.

Mortgage Adviser

Emily Rhodes

CeMap

covering the Devon area, I decided to switch to the financial side and gained my CeMAP qualification. I have been practising Mortgage Advice since and celebrate each individual’s goals being achieved within property on a case-by-case basis. I have experience in new homes, second-hand residential properties, buy to lets and re-mortgage cases and ensure each customer experience is to the highest standard. I live on the Topsham border, in Devon, with my partner and little boy and utilise any spare time watching my boy grow.
Office Mascot

Milo

my home just outside of Topsham, Devon. I am the office mascot for Pointers and love coming to work every day. Away from the office I enjoy long walks in Devon with my parents and lots of doggy treats! #MilotheVizslador