Complaints ProcedureSadie O2025-09-19T16:48:53+00:00

Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

Email: [email protected]
Write to: New Leaf Distribution Ltd, 165 – 167 High Street, Rayleigh, Essex SS6 7QA
Call: 01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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01392 979 331 [email protected]

The Dart Room, Winslade Manor, Winslade Drive, Clyst St Mary, Exeter, EX5 1FY

Pointers Financial Limited is an Appointed Representative of New Leaf Distribution, which is authorised and regulated by the Financial Conduct Authority.

Pointers Financial Ltd is registered in England, no: 13020139, registered address:The Dart Room, Winslade Manor, Winslade Drive, Clyst St Mary, Exeter, EX5 1FY.

The information provided in this site is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. New Leaf Distribution Ltd is authorised and regulated by the Financial Conduct Authority: FCA number 460421 Registered Office : 165 – 167 High Street, Rayleigh, Essex SS6 7QA

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